Privacy Policy

We collect information you provide directly when you complete an application or contact us, including your name, contact details, jurisdiction, professional background, and information relevant to suitability review. Where required for onboarding, we collect identity-verification data such as government-issued identification and proof of address. When you use our site, we collect limited technical and analytics data such as IP address, device and browser information, referring pages, and pages viewed. We do not knowingly collect payment card numbers; billing is handled by our payment processors.

We use personal information to review applications and assess suitability, to onboard approved clients, to provide and support the Service, to communicate with you, to comply with legal and regulatory obligations, to detect and prevent fraud or abuse, and to improve our site and Service. We do not use your information to make automated decisions that produce legal or similarly significant effects without human review.

Where the General Data Protection Regulation applies, we rely on the following legal bases: the performance of a contract with you or to take steps at your request before entering into a contract; compliance with our legal obligations; our legitimate interests in operating, securing, and improving our Service, balanced against your rights; and, where required, your consent, which you may withdraw at any time.

We share personal information with verification partners that assist us with identity and performance verification; with your Broker, but only at your direction and only to the extent needed to establish or operate the API connection you have authorized; and with service providers who process data on our behalf under written contracts that impose confidentiality and data-protection obligations. We may disclose information when required by law, court order, or regulatory request, or to protect our rights, safety, or property. We do not sell personal information.

We keep personal information for as long as needed to provide the Service, to meet legal, tax, accounting, and regulatory requirements, and to defend legal claims. Application data for applicants who are not approved is generally retained for a limited period and then deleted or anonymized. Retention periods for specific categories of data are available on request.

We use administrative, technical, and physical safeguards designed to protect personal information, including access controls, encryption in transit, hardened infrastructure, and logging. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

Our site uses cookies and similar technologies for essential functionality, for security, and for aggregated analytics that help us understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect how the site works.

Depending on where you live, you may have the right to access the personal information we hold about you, to request correction of inaccurate information, to request deletion, to object to or restrict certain processing, and to portability. Residents of the European Economic Area and the United Kingdom have rights under the General Data Protection Regulation. Residents of California have rights under the California Consumer Privacy Act, as amended, including the right to know what personal information we collect, the right to delete, the right to correct, and the right to opt out of any "sale" or "sharing" of personal information as those terms are defined by law; we do not sell personal information. To exercise any of these rights, contact us at the address below. We will not discriminate against you for exercising your rights.

We are based in the United States and our service providers may be located in other countries. Where we transfer personal information across borders, we use appropriate safeguards such as the European Commission's Standard Contractual Clauses, or an equivalent mechanism, to protect that information.

Our Service is not directed at persons under 18, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page and, for material changes, provide additional notice through the site or by email where appropriate.

For privacy questions or to exercise your rights, contact us at privacy@velantra-ai.com or by mail at Velantra AI LLC, Delaware, United States.